Shipping / Q&A


A standard flat rate for shipping and handling applies to all orders (no matter how many products you purchase) and this varies between countries. This rate is for NZ Post International Air non-trackable service.


Country Shipping Cost
New Zealand 7.50    NZD $
Canada 30.00    NZD $
Germany 30.00    NZD $
Japan 25.00    NZD $
Australia 15.00    NZD $
Malaysia 25.00    NZD $
Singapore 25.00    NZD $
United Kingdom 30.00    NZD $
United States 30.00    NZD $
All other countries 30.00    NZD $


Delivery Times

  • Within New Zealand, standard orders take 2-3 working days to deliver to the North Island and 3-5 working days for the South Island. (Please allow 1-2 extra days for Rural Delivery.)
  • For all other countries, you can expect delivery of your products within 10-14 working days. However customs can delay any order and this is outside of our control.

Returns & Refunds

  • Our return policy for purchases made online with us is very simple: if you are not happy with your product in any way, we will replace it or refund your purchase.
  • Please use the Contact Us page to email us with proof of purchase details (your invoice number), batch number and best before date information from the product packaging, and the reason you are dissatisfied.
  • We may request you to return the product before processing a refund or replacement in which case the return of the product will be at your own cost.
  • Please note, if you made your purchase from a retail stockist, you will need to return it to that stockist - and their store policies apply in terms of refund or replacement
  • If you do not collect your order from your post office and it is returned to us post paid where we have to pay the cost of return shipping, this cost will be deducted from any refund that we make.


Taxes & Import Duty

All web pricing includes tax. However in some countries you may incur additional duty or sales tax depending on the local policies.


Consumer Data Privacy & Confidentiality

All orders are totally confidential and no personal information you provide to us will ever be provided to any other commercial organisation unless required to do so by law. Natural Solutions Ltd is strongly committed to protecting your privacy and the security of your personal information. We use the information we collect to service your orders, make improvements to our web site and to keep you informed of Natural Solutions news, product and activities. You have the right to inspect and update your details at any time. If you do not wish to hear from us any longer, please email us at


About My Order

If you have a query about an online order you have already placed please email us and provide details such as your invoice number / date of purchase and your specific inquiry.